🌲 Paper & Pine — Shipping Policy

Order Processing

All orders are processed within 1–3 business days unless otherwise stated.

Because many of our items are handmade in small batches, processing times may vary slightly during busy periods or product launches.

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Shipping Availability

At this time, most Paper & Pine orders are pickup only.

If shipping is offered on select items, it will be clearly stated on the product listing.

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Pickup Orders

Once your order is ready, you will receive a message with pickup details.

Please plan to pick up your order within the arranged timeframe. If you need to reschedule, just reach out — we’re happy to coordinate with you.

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Shipping Rates & Delivery (If Applicable)

Shipping rates are calculated at checkout based on your location and order size.

We are not responsible for delays caused by carriers once your package has been shipped.

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Cold Shipping (Elderberry Products)

Elderberry products (such as gummies and syrup) require cold shipping when offered for delivery.

When available:

• Orders will ship Monday–Wednesday only

• Insulated packaging and ice packs will be used

• Expedited shipping may be required

We are not responsible for spoilage due to delayed delivery or missed packages.

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Incorrect Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

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Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours with photos.

For lost packages, please contact the shipping carrier first. We will do our best to assist, but we are not responsible for packages once they are in transit.

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Questions

If you have any questions about your order:

📧 theevergreenbookco@gmail.com
💬 Or message us via Facebook or Instagram

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🌿 Final Note

Paper & Pine is built on small-batch, intentional goods. Thank you for your patience and support of handmade 🤍