Refund policy

Due to the nature of our products, we do not accept general returns or exchanges. All items are carefully selected, handmade, and packaged in small batches.

However, if there is an issue with your order, please reach out — we’re always happy to make things right.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of pickup or delivery.

Include:

  • Your order name/number

  • A photo of the item

We will offer a replacement, store credit, or refund depending on the situation.

Non-Returnable Items

The following items are final sale and not eligible for return:

  • Elderberry products (gummies, syrups, etc.)

  • Bath & body products (soaps, scrubs, bath salts)

  • Candles

  • Opened or used items

This is for safety, hygiene, and product integrity.

Books

Books are final sale due to their condition being clearly described at the time of purchase.
If a book arrives significantly not as described, please contact us within 48 hours.

Pickup Orders

All orders are pickup only unless otherwise stated.

Please ensure you are able to pick up within the arranged timeframe. If you need to reschedule, just reach out — we’re happy to work with you.

Cancellations

Orders may be canceled within 12 hours of purchase. After that, orders may already be in production or prepared and cannot be canceled.

Contact

For any issues or questions, please reach out:

📧 [your email here]
💬 Or message us directly via Facebook or Instagram

🌿 Final Note

Paper & Pine is built on small-batch, intentional goods. We truly appreciate your support and understanding as a handmade business 🤍